Privacy Policy
Last updated: September 26, 2026
1. Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you visit our Site.
Information You Provide
- Account Information: Name, email address, phone number, and shipping/billing address when you create an account or place an order.
- Payment Information: Credit card numbers and other payment details are processed by our secure third-party payment processors. We do not store full payment card numbers on our servers.
- Customer Support: Any information you provide when contacting us, including health-related questions or supplement usage feedback.
- Communications: If you subscribe to our newsletter, we collect your email address and preferences.
Information Collected Automatically
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Usage Data: Pages visited, time spent on pages, referring URLs, and click patterns.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our Site and hold certain information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and payments
- Communicate with you about your orders, products, and promotional offers
- Provide customer support and respond to your inquiries
- Send you marketing communications (with your consent)
- Improve our Site, products, and services
- Comply with legal obligations and enforce our terms
- Protect against fraudulent or unauthorized transactions
3. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, order fulfillment, shipping, email delivery, and website hosting.
- Legal Requirements: When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
- With Your Consent: When you give us explicit permission to share your information.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. These include:
- Essential Cookies: Required for the Site to function properly (e.g., shopping cart, session management).
- Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track ad performance.
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years for tax and accounting purposes.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain exceptions.
- Opt-Out: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email.
- Data Portability: Request a machine-readable copy of your data.
To exercise any of these rights, please contact us at [email protected].
7. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information is being collected about you
- Know whether your personal information is sold or disclosed and to whom
- Say no to the sale of your personal information
- Access your personal information
- Request deletion of your personal information
- Not be discriminated against for exercising your privacy rights
We do not sell personal information as defined by the CCPA.
8. Children's Privacy
Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately.
9. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is posted.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: [email protected]
- Phone: +1 (800) 555-0199
- Mail: CartiVex LLC, 123 Wellness Drive, Austin, TX 78701