Terms of Service

These Terms of Service ("Terms") govern your access to and use of the CartiVex website at www.cartivex.com (the "Site") and your purchase of CartiVex products. By accessing the Site or placing an order, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our Site or purchasing our products, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you do not agree to these Terms, you must not use our Site or purchase our products.

2. Products and Descriptions

CartiVex is a dietary supplement. All product descriptions, ingredient information, and health-related content on our Site are provided for informational purposes only. Our products are not intended to diagnose, treat, cure, or prevent any disease.

• We strive to display product information as accurately as possible, but we do not warrant that product descriptions, images, or other content are accurate, complete, or error-free.
• Individual results may vary. Statements regarding dietary supplements have not been evaluated by the FDA.
• We reserve the right to modify product formulations, packaging, or availability at any time without prior notice.

3. Orders and Payment

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the payment method provided.

• All prices are listed in USD and are subject to change without notice.
• We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, errors in pricing, or suspected fraud.
• Payment is processed securely through third-party payment processors. We do not store full credit card numbers on our servers.
• Applicable taxes and shipping charges will be calculated and displayed at checkout.

4. Shipping and Delivery

• Orders are typically processed within 1–2 business days.
• Free US shipping is available on orders of 3 or more bottles.
• Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers or customs.
• Risk of loss and title for products pass to you upon delivery to the carrier.

5. 60-Day Money-Back Guarantee

Every CartiVex order is backed by our 60-day money-back guarantee from the date of purchase. If, after at least 30 days of consistent use, you are not completely satisfied, you may contact us at [email protected] to request a refund.

• Refund requests must be made within 60 days of the original purchase date.
• We may require proof of purchase and, in some cases, return of unused product.
• Refunds will be issued to the original payment method within 5–10 business days of approval.
• Shipping charges are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on the Site, including text, graphics, logos, images, product descriptions, and software, is the property of CartiVex LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our express written permission.
• The CartiVex name, logo, and product names are trademarks of CartiVex LLC.

7. User Conduct

You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any portion of the Site or its systems
• Interfere with or disrupt the Site or servers connected to the Site
• Submit false or misleading information when placing orders
• Resell or redistribute products purchased from the Site without authorization
• Use automated systems (bots, scrapers) to access the Site without permission

8. Disclaimer of Warranties

THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We make no health claims beyond those supported by cited research and FDA-compliant labeling.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARTIVEX LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL.

Our total liability for any claim arising from these Terms or your use of the Site shall not exceed the amount you paid for the product(s) giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless CartiVex LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Travis County, Texas.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site with an updated "Last updated" date. Your continued use of the Site after any changes constitutes acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at:

• Email: [email protected]
• Phone: +1 (800) 555-0199
• Mail: CartiVex LLC, 123 Wellness Drive, Austin, TX 78701